Focus on common objectives | Let’s wait until we 1 __________ |
Share ideas | Can I suggest that ? 2 __________ |
Be open about thoughts và feelings | Frankly, I’m concerned that… 3 ___________ |
Show empathy | I can see you’re 4 ___________ |
Offer support | Would it be 5 ___________ |
Show trust in others | Based on 6 ____________ |
Exercise 2: Match each phrase (a–j) with one of the tips (1-8)
1. Approach people proactively và enthusiastically, and present useful information about yourself.2. Ask questions to lớn show you are xuất hiện and curious.3. Find common points to build the relationship between yourself & others.4. Volunteer to begin the round of personal introductions to lớn create a positive mood in the room.5. Build trust in yourself by giving details about your role, expertise và experience. 6. Show commitment và say something positive about working with the people in the room in the future. 7. Clearly show interest in what people have said during your first meeting with them. 8. Say goodbye to everyone. Offer support and express positive feelings about meeting again in the future.a. I really liked what you said about Bạn đang xem: Đề thi anh văn học phần 3 ueh
b. I’m happy khổng lồ start
c. I’m
d. Oh really? Me, too.
e. My current job is
.f. If you need any help with
g. So vày you
h. I know what you mean!
i. I joined
j. I’m really delighted to lớn
Answer key:
dghbijafExercise 3: Use phrases a–h to complete the personal presentation below.
a. The job is quite stressfulb. If you need my help in any wayc. The main task wasd. I’m proud lớn be involvede. I’m based inf. I used to lớn work ong. It’s going khổng lồ be great working with you againh. I’m now responsible for implementingSo, my name’s Mike Foley và 1 ______ the thành phố new york office. I’ve been with the company now for around five years. I’ve always worked in IT. In the past, 2 ______ the service desk, that was my first job, mainly just for our U.S. Operations. 3 ______ troubleshooting some of the more complex issues. Since last year, I’ve been working far more internationally, mainly on projects, as 4 ______ new software solutions at Group level. What else? OK, I have lớn travel quite a bit; probably 30 percent of my time is on the road to lớn the USA, Canada and Latin American locations. I really enjoy it, but 5 ______ at times. I have to lớn say, I’m really excited to lớn be working on this project. I know a couple of you, & 6 ______ I guess we all understand that this is a really important project for the company, và 7 I’m proud lớn be involved Just finally, 8 ______, don’t hesitate lớn ask. I’m here lớn collaborate. Thank you very much!
Answer key:
efchagdbUNIT 2
Exercise 1: Complete the extract from a sales team meeting using phrases from the box below:
Requesting ideas | Contributing ideas | Responding khổng lồ ideas | Developing ideas | Moving from idea lớn decision |
Any thought on that/ on the matter? | I think the best option | There are pros and cons of both | If I can add to that, … | So shall we try that? |
What vày you think we should do? | Why don’t we…? | If we vị that, then it will | Just picking up on what you said, | Do we all agree with the idea to…? |
What’s the best way to…? | One option could be… | I |
Manuela: Tom, how are sales?
Tom: Not good. We’re around 25 percent down on target.
Manuela: So, we need to lớn increase sales. (1) ______ do? Jack?
Jack: (2) ______ organise a special promotion? Customers like discounts.
Tom: I’m not sure. (3) ______ we’ll damage our margin. I prefer khổng lồ cut staff.
Hugo: (4) ______ Tom said about margins, why not talk khổng lồ our suppliers and ask
for a special discount? That could pay for the promotion.
Manuela: Good idea. OK, (5) ______ that first? Jack, could you look into it more
and report back?
Answer key:
What vị you think we shouldWhy don’t weIf we vì that, thenJust picking up on whatSo shall we tryExercise 2: During the meeting: Referring to agreement/disagreement and Managing how long people speak
Match the beginnings & endings of these sentences.
1. I agree a. Afraid Answer key:
Exercise 3: Ending the meeting
Complete the phrases with the words in bold.recap proposal progress step round
Referring khổng lồ follow-up actions
Perhaps the next 1____ would be to
My 2______ would be that
I’ll e-mail 3____
Summarising & closing
So, just khổng lồ 4____ everything, …
I think we have made really good 5_____
Answer key:
stepproposalroundrecapprogressExercise 4: Complete the table using the words in bold.
therefore important could vital request interestedRequests:
l am writing to 1 __________ some more professional training.
I would 2________ lượt thích to attend ….
Please 3_______ you let me know if …
Reasons
As | have just become project leader, it is 4__________ to lớn attend a leadership course.
It is 5________ to develop my skiIls, so that I can manage the team effectively.
Because registration closes soon …
I am 6_______ in developing my skills for dealing with conflict.
Answer key:
requestthereforecouldvitalimportantinterestedExercise 5: Choose the function for the following phrases.
Would it be possible for me to vì a course? I would appreciate it if I could … I start work in Spain soon so I need to lớn study Spanish. I have just been promoted to manager so … I vị not have enough experience in this area. It would be very helpful if I could attend a course.Answer key:
requestrequestreasonreasonreasonrequestUNIT 3
Exercise 1: Match the phrases in bold with the categories a–g. Two phrases match one category.
I think we should continue to help the guys locally/ invest in new technology/ focus on training.This is simply too high/ expensive/ labour intensiveI’m really happy with the progress we’ve made in a number of areas/ with the advertising campaign/ in expanding our market share.I’m not sure that we’ll be able to continue with local production / meet our targets / achieve what we wanted.I’m very disappointed with the fist quarter number/ or lack of progress/ the customer feedback.We have lớn find a new approach to this/ deadling with disagreements/ kinh doanh going forwards.To be fair, we’re only a little over budget/ behing schedule/ below target.I’m sure that we can turn this around & get production up khổng lồ standard/ hit our targets/ get back on track.Highlight positivesMinimize negativesEmphasize negativesShow confidenceExpress doubtSupport current strategyPropose changesAnswer key:
fcaecgdbExercise 2: Match the sentence beginnings (1–8) with the endings (a–h)Overall, I think things have goneWe just haven’t made enoughBut I’m extremely confident that weI don’t see how thisI think we simply need lớn keepThe market response wasOf course, there will be a fewI really think it’s time tocan work.will achieve our targets.setbacks and challenges.very well.look at alternative solutions.not what we were hoping for.doing what we’re doing.progress in growth areas.Xem thêm: Đánh Giá Vios E Cvt 2021: Dành Cho Khách Hàng Dịch Vụ, Đánh Giá Toyota Vios 2021
Answer key:
dhbagfceExercise 3: Complete the phrases with the words below.
clarify
correctly
follow understanding
go over
refer
right
unsure
You would lượt thích clarification
There are a couple of things I’d lượt thích to 3_______.
Just to lớn confirm,
I’d lượt thích to double-check
You didn’t understand or didn’t follow the ngắn gọn xúc tích of what was said
I’m having a little difficulty 2____
Sorry, I don’t 3_____ .
Can I talk you through the points I’m 4____ of?
I don’t knw if my notes are 5____. I wrote down… .Is that correct?
Can you 6____ that again for me?
You can’t remember the information
If I remember 7____. . Is that right?
Could you remind me
You didn’t hear or there were technical problems on the call
Sorry, I didn’t catch that. Could you say it again?
I lost you for a second. Could you
The sound went for a moment. Would you mind
You would lượt thích speciffic details
Tell me, what exactly bởi the figures in column L 8_____ to?
More specifically,
Answer key:
clarifyunderstandingfollowunsurerightgo overcorrectlyreferExercise 4: Paraphrasing means expressing what somebody has said using different words. Match each sentence with its paraphrased equivalent.
The meeting is going to lớn last all morningThe EBIT is too low at the moment.We have to change that.
The timeline is across the vị trí cao nhất of the spreadsheet và the products are down the side.We simply don’t have enough staff at that moment và need more support.This first half year will see our hàng hóa line increasing by 50 percent.What you’re saying is the columns are for weeks & the rows are for sản phẩm lines.OK, so that means we won’t be finished before 11 a.mIn other words, we’re going to lớn launch four new products before the summer. If I understood you correctly, you want to hire another salesperson.Putting it differently, we need to lớn increase our margins, right?Answer key
bdadcExercise 5: Complete the table using the words in the box.
cause
caused
coming
down
fell
making
mixed
raise recovery
result
Overview/ IntroductiOn
2018 was a year of 1____ results và challenges.
The last year has seen the company 2___ may tough decisions.
Reasons
The problems were 3____ by the strength of the dollar.
This was largely as a 4____ of our entry into the Asian market.
Positive aspects
After a steady 5____ over two quarters, we achieved good results.
We were able to lớn 6____ our annual dividend by 2%.
Negative aspects
Sales 7____ by 5% in the second quarter.
We posted sales of $128 million, 8____ 5% on the previous year.
Future outlook
This gives us 9____ to be optimistic.
The forecast for the 10____ year looks promising.
Answer key:
mixedmakingcausedresultrecoveryraisefelldowncausecomingUNIT 4
Exercise 1: Complete the table with these phrases.
a Let
b that’s really outside the scope of the
c Can we slow down a little?
d Can I stop you
e We can come back to
f I’d like to stick to the agenda
Reminding of the agenda | 1________________ 2________________ |
Managing dominant speakers | Sorry, can I just địa chỉ cửa hàng something here? 3________________ |
Managing interruptions | 4________________ |
Postponing discussion | We vị need to giảm giá khuyến mãi with 5________________ |
Reducing speed | Could you just go over that idea again? 6________________ |
Pushing for a clear proposal | But what vị you actually suggest we vì chưng about |
Exercise 2: Matching
a. Introduction or purpose statementb. Brief summary of problemc. Solution khổng lồ problemd. Plan, costs và schedulee. Conclusion1. The new công nghệ would enable us lớn …. 2. In order lớn solve this problem we need to …3. This proposal evaluates the use of … 4. Deliveries have failed lớn arrive on time. 5. It is expected that the initial costs would be … 6. In conclusion, we feel that …7. The proposal aims to assess … 8. The equipment could be installed immediately. 9. Lớn sum up, it is recommended that … 10. The most efficient option would be …Answer key
ccabdeadecExercise 3: Complete the table with these extracts.
a How about
Would that work? situation affects you.
b Yes, I think I can make that happen. f What are your priorities?
c How would you feel about
d Yes, I can agree lớn that. unđerstand your perspective.
Establish the situation | First, let’s look at the facts. We need to accept the fact that {some job losses are inevitable>. ________________________________________________________ ________________________________________________________ |
Explore the other’s values & needs | How could you imagine this working? ________________________________________________________ ________________________________________________________ |
Offer suggestions | I think the best thing would be khổng lồ Maybe this suggestion would work. ________________________________________________________ ________________________________________________________ |
Reach agreement | That sounds reasonable. ________________________________________________________ ________________________________________________________ |
Exercise 4: Match the sentences with the categories (a–e).
a Introduction or purpose d Plan, costs & schedule
b Summary of problem e Conclusion
c Solution to lớn problem
1 khổng lồ sum up, we recommend further study. ___
2 This proposal evaluates the possible use of robots. ___
3 Recently, we have seen a dramatic fall in profits. ___
4 I, therefore, recommend that we accept the offer. ___
5 In order khổng lồ solve this problem, we need more staff. ___
6 I propose that we move production to Korea. ___
7 The new equipment could be installed next month. ___
8 The most efficient option would be lớn send someone lớn negotiate with them. ___